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Frequently Asked Questions

Frequently Asked Questions

Maintenance

Your apartment  is like-brand new and ready for you! We conduct multiple walk-throughs and complete a pre-move in checklist to ensure your new home is ready. It typically takes 5 to 7 days to paint, clean, and prepare your apartment for move-in. Carpet and flooring are evaluated for cleaning or replacement. Appliances and plumbing fixtures are inspected and thoroughly cleaned. We will ensure the apartment is in like-new condition for your move-in day! We complete a full inspection of the vacated apartment home to determine what, in addition to the standard turnkey process, might be needed to bring the space to full readiness for new occupancy. The apartment will always be painted, cleaned, and 'punched' (bulbs/filters/locks changed, appliances checked). Additional items may include repairs or replacements to sheetrock, flooring, appliances, or fixtures as needed.

No, residents do not have to be present for a service technician to perform work. However, when entering the request, you do have the ability to set your apartment access preferences and specify if you would like to be home during these visits.

Maintenance requests can be submitted via the Resident Portal or by emailing, calling, or visiting the leasing office.

Response times vary based on the urgency of the request. Emergency requests are addressed within 24 hours, while non-emergency requests may take longer.

Yes, we do have on-site maintenance available Monday-Friday during regular office hours and after hours for emergencies. 

Maintenance staff will enter the home during scheduled hours with proper notice.  For emergencies, entry will be made within immediate notification.

Contact the leasing office for assistance or place a work order through our resident portal. Most requests are completed within 24 hours.

If you are locked out during business hours, you can stop by the leasing office with your ID and we will be happy to grant you access. You will need to contact a locksmith for any lock outs that occur outside of business hours.  

 Contact our office and it will direct you to our emergency maintenance line.

Community Policy

Follow the posted exit routes, assemble at the designated meeting points, and wait for further instructions from the emergency personnel.

You are welcome to add personal touches like painting or hanging artwork, but make sure they align with community guidelines and don’t affect your security deposit.  Please contact the leasing office for specific details.

Guests are always welcome! Just make sure they follow community rules and let us know if they will be staying for an extended period of time.

Smoking is generally not allowed at our community.  Please contact our leasing office for further details.

Our resident referral program offers incentives for referring new residents to our community.  Please contact the leasing office for further details.

Yes, transfers to another home in the community are allowed.  To get started, submit a transfer request to our team.  A walk through of your current home will need to be coordinated with a team member and your account must be satisfied.  If there are any issues with the condition of the current home or the account, the transfer request may not be approved. You will need to submit a new application and proof of income documentation to verify your income meets the requirement for the new home.  You will have to submit a written notice to vacate and sign the transfer agreement.  There may be fees involved, such as a transfer fee, a new security deposit, and pet fees (if applicable).  Upon approval, a new lease will be signed.   Please be advised that transfers to the same floor plan are not allowed

Noise concerns can be submitted by contacting the leasing office directly or through the Resident Portal.  Please include details and any evidence to help us address the issue.

Report suspicious activity to the leasing office or local authorities.  If you see something usual, please do not hesitate to contact our team or the police.

The new leaseholder will have to submit an application and pay the application fee.  The application will be processed and must meet the community’s credit, criminal background, and income requirements.  Upon approval by the community manager, a new lease will be signed with all the lease holders.  Please make sure the renter’s insurance policy is updated to reflect the change.   

To remove a leaseholder from the lease, the remaining residents will need to meet the income requirement for the apartment on their own.  If so, all current leaseholders will need to sign the Roommate Release Agreement in person, or have it notarized if it cannot be signed in person.  The vacating resident must turn in all keys, cards, remotes, etc. to management.  A new lease will need to be signed.  Please make sure the renter’s insurance policy is updated to reflect the change.    

About 75-90 days before the lease end date, the resident will receive renewal offer letters from management.  Review the offer, sign the new lease, and update any details.  We are here to help if you have any questions or wish to discuss the offer.

Our community does not allow subleasing

We’re sorry to see you go and have valued your residency.  If there is anything we can do to continue your residency, we'd love to hear from you and encourage you to contact the leasing office. In most cases, a 60-day written notice is required.  Residents must provide a forwarding address and coordinate a move-out inspection.  Any changes to the notice must be done in writing and communicated to the leasing office immediately.

When you’re ready to move out, provide us with notice and we will schedule a pre-move out inspection.  This helps identify any potential charges and let you fix any issues.  On move-out day, return fobs and/or keys to complete the process.

Early lease termination is subject to specific conditions and fees.  Please review the lease agreement or contact the leasing office for further details on potential penalties.

Security deposits are refundable, subject to the condition of the home at the time of the move out and any applicable deductions for damages or unpaid rent.   A move-out inspection will determine the final refund amount.

Submit your Concern: Use the Resident Portal, email, call, or visit the leasing office.  Provide Details: Share detailed information about your concern to help us address it effectively.  Review and Resolution: We will review your concern and work to resolve it quickly, keeping you updated on progress.  Follow-Up: We will follow up to ensure everything's resolved to your satisfaction.

We host a variety of events and activities every month to help you connect with your neighbors and enjoy community life.   Make sure to follow us on social media or contact the leasing office on upcoming events and ways to get involved.

Yes, residents must have an active renter's insurance policy at all times.

Application Process/Payments

Yes, RAM works with a security deposit bond provider called The Guarantors, that in some cases can help you get approved when your application is initially not approved.  

Yes, RAM works with Flex to offer a way to split rent into two payments on a customizable schedule, providing you with more financial flexibiilty in your day-to-day life. 

Yes, RAM works with Rentplus to help you build your credit score by reporting on-time rent payments.

The Resident Portal can be set up by clicking on the resident link on the community website.  Once there, simply follow the instructions to register the account.  For any issues, please contact the leasing office

Log in anytime through the Resident link on the community website or use the RentCafe Resident App.  Just use your registered email and password to manage your account, pay rent, submit maintenance requests, and more.

Download the RentCafe Resident App from the App Store (iOS) or the Google Play Store (Android).  Search for “Rent Café Resident” to install and manage your account on the go.

Pay Rent: Make one-time payments or set up automatic payments.  Submit Maintenance Requests: Report issues and track requests. Electronic Signature: Electronically sign your lease agreement and other documents requiring an electronic signature.  View Lease Information: Access your lease documents and details.  Update Personal Info: Change contact details, update emergency contacts, and more.  

When completing the application, you will be asked to provide the following: Personal Information including full name (s), current address, contact information, Social Security Number, and driver’s license number.  Previous Rental History: Details about previous rental addresses for the past 2 years and landlord/management company contact information.  Employment and Income Information: Information about your current employment including the employer’s name and contact information, proof of income documentation to verify your monthly income.  Emergency Contact Information: Name and contact information of an individual we can contact in case of an emergency.  Vehicle Information: Make, Model, Year, Color, and License Plate number for all vehicles that you own or operate.  Pet Information: Pet name, breed, color, age, and weight of all pet(s)s or service/emotional support animal(s) that will be living in the home.

Income: Please verify with the leasing office what the community’s income requirement is.  Credit History: Credit history is evaluated based on multiple factors, including but not limited to bill-paying history, the number and types of accounts, late payments, collection accounts, outstanding debt, and the age of accounts.  Rental History: We will review the last 2 years of rental history to assess payment history and rental behavior.  Verification: We will conduct an identity verification, credit, and criminal background screening. 

All adults, 18 and older, who will be residing in the home will need to complete an application.

Guarantors may be accepted for applicants who do not meet the income requirements.  If accepted, Guarantors must complete an application and pay the application fee, must qualify showing income of at least 5 times the monthly rent, must sign the guarantor addendum prior to move in, must reside in the United States, and must submit an acceptable photo ID.  Additionally, the community may work with The Guarantors, a surety bond program, to provide support for applicants.

We offer a range of flexible lease term options, including but not limited to 6-month, 12-month, and 15-month leases.  Pricing varies based on the chosen lease term and specific move-in date. Please contact the leasing office for further information.

All move-in funds should be paid with a cashier’s check, made out to the community. 

Rent covers the cost of your home.  Utility charges such as electricity, water, sewer, and gas are billed separately, and may be paid directly to the provider.  Additionally, there may be other monthly fees or services billed alongside the rent.  Please contact the leasing office for further details.

Generally, an application can be approved in 24-72 hours after receiving application and employment verification.

The easiest way to provide your rent payment is through the resident portal (www.rentcafe.com), but we do also accept payments in the leasing office. Rent is due on the 1st of each month.     

Yes, late fees apply if rent is not paid by the due date stated in the lease agreement.

Our community is pre-wired for Internet and cable. Contact leasing center for details

You will need to provide a valid government issued ID and Proof of Income.

THE “ADMINISTRATION FEE” Each RAM property will determine its ADMINISTRATION fee which shall be applicable to all applicants. An ADMINISTRATION fee is required for each apartment application prior to processing. Please be advised that the rental ADMINISTRATION fee is non-refundable (meaning that it will not be returned once your application is submitted) subject to RAM’s “Cancellation Policy” and RAM’s “Criminal History Denial Policy” set forth below. If you are required to have a Guarantor in order to lease an apartment, the Guarantor may also pay an ADMINISTRATION fee, which is also non-refundable. If for any reason Management decides to decline the application, Management will refund the ADMINISTRATION fee. Because there are very few exceptions, it is important that you review this document carefully before submitting a rental application, making certain that (to the best of your knowledge) you understand the rental qualifications stated herein. D. CANCELLATION AND CRIMINAL HISTORY DENIAL POLICY 1. CANCELLATION POLICY: Written cancellation of an application received by RAM management within seventy-two (72) hours after the application has been submitted will receive a full refund of the ADMINISTRATION fee and the RESERVATION deposit. This refund will be issued within thirty (30) days after the date your written cancellation is received. Otherwise, the RESERVATION deposit and ADMINISTRATION fee are nonrefundable. 2. CRIMINAL HISTORY DENIAL POLICY: In the event that the application is denied due to an applicant(s)’ criminal history, then RAM will refund any RESERVATION deposit, APPLICATION fee and the ADMINISTRATION fee. This refund will be issued within thirty (30) days after the denial date of the application.

 Visit our website madisonpointedaytona.com and click on a unit to apply for. The application cost is $75 per person for people over 18 years old and the administrative fee is $250.

Amenities

Yes! We offer complimentary open parking for residents. Reserved parking spaces are available starting at $25 per month, and detached garages are available starting at $199 per month.

Madison Pointe features a wide variety of resort-style amenities, including a 24-hour fitness center, clubhouse, media room, resort-style swimming pool with a summer kitchen, outdoor fire pit, pet park, and dog spa.

Yes! Madison Pointe is a pet-friendly community and welcomes up to two pets per apartment home. Please contact our leasing office for breed restrictions and additional pet policy details.

Each apartment home includes a double-door refrigerator, microwave, dishwasher, and a full-size washer and dryer.

No, Madison Pointe does not offer furnished apartments.

The fitness center, clubhouse, and media room are available 24 hours a day. The clubhouse and media room may occasionally be reserved for private events through PeerSpace. The resort-style pool is open daily from dawn until dusk.

Residents enjoy complimentary open parking, with one parking space available per leaseholder. Reserved parking and detached garages are also available for an additional monthly fee.

Location

Yes, there is public transportation directly within walking distance. Volusia County’s public transit system, Votran, operates bus stops nearby. The bus stop for the Tomoka Town Center is located on Cornerstone Blvd.Key Public Transit Details:Closest Votran Stops: The main stop for the Tomoka Town Center / Tanger Outlets area is located on Cornerstone Boulevard (across the street).Votran Routes: Depending on the exact time and day, the area is typically served by Votran Routes 11A, 11B, and 10.Intercity Service: The Cornerstone Blvd pullover lane also acts as an intercity stop for Greyhound and FlixBus.

Westside Elementary, Indigo Christian Jr Academy (private elementary/middle school), Campbell Middle School, Halifax Academy (private elementary/middle/high school), Mainland High School

We are located near several shopping centers including the Tanger Ourlet Mall. 

Directions

Madison Pointe Apartments is located at 1310 Tomoka Town Center Dr, Daytona Beach, FL 32117, situated conveniently right next to the Tomoka Town Center and Tanger Outlets.

Neighborhood

Getting around from Greater Daytona is a breeze with convenience of I-95 and I-4. Madison Pointe Apartments is near Daytona Beach International, located only 5.2 miles away. To reach our community, take the I-95 exit from I-4. Follow the signs for US-92 to International Speedway Blvd. From there, you will take N Williamson Blvd until you reach Tomonka Town Center Drive.

Living in Daytona Beach, FL is uniquely defined by its legendary motorsport heritage, drive-on beaches, and affordable coastal lifestyle. The city seamlessly blends high-octane racing culture with laid-back beach living, all while offering a cost of living and housing market typically much lower than other Florida beach towns

Our Famous Daytona Beach, Biketoberfest, Rockville, Nascar Races, Daytona Lagoon Premier water park and fun, sling shot screamer's park,

Major Employers & Universities Higher Education: Daytona State College and Embry-Riddle Aeronautical University are both only about 3.7 to 3.9 miles away (a quick 9-minute drive). Keiser University is even closer, just 1.6 miles down the road (a 4-minute drive).Healthcare: AdventHealth Daytona Beach is situated just 3.1 miles south (approx. 9 minutes via N. Williamson Blvd). Halifax Health Medical Center is also nearby, about 10-12 minutes away.Retail & Corporate: Madison Pointe sits right behind the Tomoka Town Center, putting major retailers, dining, and upcoming local business spaces within walking or very short driving distance

At Madison Pointe, you will find a resort style pool to enjoy while you are cooking in our summer Kitchen. You can also enjoy our beautiful and relaxing firepits during the cool winter nights. You can take a stroll  to the Famous Tanger Outlets where you can shop, dine and have fun in all of our local restaurants.

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